Help & FAQ

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

How can I update my order?

Please email us at hello@aequill.com as soon as possible if you would like to cancel or change your order. 

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

How long does it take to ship?

Standard Shipping to our Mainland UK friends will take 2-5 business days 

Will I be charged VAT & Duties?

Orders will have no duties, and VAT is included in the price of each item.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Next Business Day orders placed by 2 pm process same day; standard processing takes 2 to 3 business days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!